Excellent advice from a webinar we attended last week; have confidence in your care plans! Present your care plans without hesitation. Make sure your price points are at a level where you feel comfortable asking for the amount of the plan. This not only guarantees you success but it gives the patient assurance and comfort. Need help in this area? email kara@chirocorrect.com

Take A Cold Hard Look at Your Staff- The CA

The CA is there to make your job easier. 
Some of you just stumbled over that sentence.

When I am looking for good quality CA's, I look for two distinct capabilities:

• The ability to multi-task
• The ability to leave their baggage at the door (i.e. don't take your drama to work) 

Let's expand on the first point as the second should be fairly obvious. 

A great CA in my opinion, has the ability to get each patient where they need to go in a timely fashion with as little chaos as possible. Whether it's from traction to an open adjustment bay, from exam room to muscle stim, to check out, it must be done as efficiently as possible to shave valuable seconds off the doc's time. Especially in offices that average 60+ patients a day. Continually practice this in your office, be exact on what you want the flow to look like and what best suits your patient volume size. Once you have a system in place, you will quickly add valuable time and less confusion to your daily schedule. 

One of my favorite details to train CA's on is "chatting with a purpose". To me, this in an invaluable quality. It is the ability to always be looking for ways into your daily patient interactions to promote, educate or seek a referral for chiropractic. It is an outstanding key to continually remind the patient the importance of sticking to their care plan. It is an excellent way to talk about family care and the importance of starting chiro care at a young age.

Example-

CA: Hi Ms. Smith! Nice to see you today. How is your family? 

Ms. Smith: Oh Joey's out of school again with another ear infection. I haven't been able to get out much.

CA: I'm sorry to hear that. Did you know ear infections can be treated relatively quickly by chiropractic adjustments? It's an excellent drug free approach to care. We would love to get him set up for an appointment  and get him feeling better. I'll let Doc know so he can tell you all about the benefits for children with ear infections. 

*added bonus if the CA can hand the patient a brochure about ear infections and treatment. 

Qualities like these are what equal outstanding CA's. Not only will your patients enjoy them, they will help grow your practice and cause you LESS STRESS!

Do you need help in this area and not sure where to start? Contact me today and we can help you train stellar CA's! visit www.chirocorrect.com or email Kara @Chirocorrect.com

We won't tell you how to practice, but our ideas linked with your goals WILL grow your practice in every way!